Senior Account Director - Service Delivery - US Public Sector
Empower IT leaders in the US Public Sector to overcome challenges and achieve strategic change through growth, technology innovation, and data-driven insights, leveraging Info-Tech's expert IT research and advisory services.
▪ Overachieved sales targets in 2024 and 2025, earning President’s Club recognition two years in a row.
▪ Secured new business through new logos, referrals, and seat expansions while retaining the highest levels of service and client satisfaction.
▪ Drove portfolio growth by expanding existing contracts up to 100% and securing multi-year agreements, strengthening loyalty and long-term revenue.
▪ Partnered with Practice Leads to position consulting engagements in alignment with customer projects and RFPs, resulting in over $500,000 in consulting revenue across two years.
▪ Built and executed strategic sales and service plans that increased service call volume and maximized customer engagement.
▪ Managed all account interactions with CIOs, IT Directors, and senior decision-makers, ensuring alignment with their strategic priorities.
▪ Consolidated and managed client data to strengthen engagement strategies and improve service delivery.