Senior Account Director - Service Delivery - US Public Sector
Empower IT leaders in the US Public Sector to overcome challenges and achieve strategic change through growth, technology innovation, and data-driven insights, leveraging Info-Tech's expert IT research and advisory services.
▪ Overachieved the sales target for 2024 and recognized as a member of Info-Tech's prestigious President's Club.
▪ Drive significant growth in a large client portfolio, expanding existing contracts by up to 100%. By securing multi-year agreements through successful negotiations, I fostered client loyalty and positioned the company for continued expansion.
▪ Collaborate with Practice Leads to strategically position consulting engagements, aligning them with customer projects and RFPs. This teamwork has directly contributed to securing over $1 million in consulting projects within the past two years.
▪ Develop and implement strategic sales & service plans that drive service call volume and maximize customer satisfaction.
▪ Manage all account interactions with a strategic focus, ensuring alignment with the needs of CIOs, IT Directors, and other decision-makers.
▪ Consolidate and manage member data, including individual and organizational background information, to enhance Info-Tech's engagement strategy.